Frequently asked questions
Shipping & Returns
Hell yeah. Mule Moto pays shipping on orders totaling $99 or more for shipments within the lower 48 states, and $199 or more for Alaska, Hawaii, and Puerto Rico. Large or heavy items may incur additional fees.
Dude, it's only $9.99. Pretty good deal if you ask us.
Super fast. Our average order processing time is less than 2 working hours. Your order will be printed immediately after submission. Items cannot be added to existing orders after order has been submitted. Additional items must be placed on a separate order.
Nah bro, we currently only ship orders to customers within the continental US. Maybe in the funture though.
We work with our vendors in order to have products shipped directly to you from their warehouse if that means you will get the product faster. Products ship from 7 locations;
- Oregon City, Oregon
- Boise, Idaho
- Fresno, California
- Midway, Georgia
- Jessup, Pennsylvania
- Midlothian, Texas
- Ashley, Indiana
- Elizabethtown, Pennsylvania
Ya totally, if it means you get your stuff faster. We will try our hardest to ship from the shop or warehouse closest to you, not all items will always be in stock in every location at all times. In some cases we will split the order and ship each package out to you individually and in other cases we may need to consolidate the items in one location to ship out as one package. We utilize our best judgment in an attempt to get the products to you as quickly as possible.
Return authorization is required. Call us for the RA number, clearly mark the outside of your package with the RA number, include a copy of the invoice, write down the reason for return, and return the package shipping prepaid to Mule Moto. Credit cannot be issued for items purchased 30 days or more prior to return, closeout or discontinued items, special ordered items or electrical parts. Returned merchandise must be in original package with any dealer labels and or price tags removed, and in resalable condition.
Bummer dude, claims for damaged goods must be made directly to the carrier, as title to merchandise passes to the customer when goods have been consigned to and accepted by a public carrier. We will furnish any information we have to help you establish your claim. Visual damage to shipping carton or shortages must be noted on the shipping carrier notes at time of delivery.